Terms & Conditions
LULOE, we believe in rituals of stillness, care, and connection — and that extends to the way we work with you.
These Terms and Conditions outline how our website and products are offered. They’re here to protect both you and us, and to ensure your experience with LULOE is seamless and fair.
If you ever have a question, please reach out to hello@luloe.com.au. We value open conversation and are always happy to help.
Acceptance of Terms.
By using our website and placing an order, you agree to these Terms and Conditions.
LULOE may update them from time to time as our brand evolves. Any changes will take effect immediately once published on this website.
Privacy & Respect for Your Information
Your trust matters to us. When you place an order or sign up for our mailing list, the details you share are safe and handled with care.
We collect only what’s needed to:
• Deliver your order
• Communicate with you about your purchase
• Share new rituals, offers, or news (only if you’ve asked to hear from us).
We never sell or trade your details. Information is shared only with trusted third parties (like couriers or payment providers) where it’s essential to complete your order. You can unsubscribe from emails or request changes at any time by contacting us directly.
Orders & Payment
Every LULOE product is thoughtfully curated and described as accurately as possible. In rare cases, pricing or availability errors may occur. If so, we may need to amend or cancel your order, but we will always contact you first.
Full payment is required at checkout via secure payment gateways, including Afterpay and other approved methods. Your financial details are processed securely and never stored by LULOE.
Shipping & Delivery
Once your order is confirmed, it is prepared with care and sent via trusted partners such as Australia Post.
Delivery times are estimates only. While we do everything we can to ensure prompt delivery, we are not responsible for delays outside our control.
Please double-check your shipping details before confirming your order. LULOE cannot be held liable for parcels delivered to an incorrect address provided at checkout.
Returns & Exchanges
Because our blends are food-grade and perishable, we’re unable to accept returns for change of mind.
If your order arrives damaged, faulty, or incorrect, please email hello@luloe.com.au within 7 days of delivery.
We will happily offer a replacement or refund in line with Australian Consumer Law.
Promotions & Offers
From time to time, we may offer special promotions or complimentary samples. Unless otherwise stated:
• Promotions cannot be combined with other discount codes
• Complimentary products are limited to one per order
• Offers apply only during the stated period and cannot be applied to past orders
We reserve the right to update or withdraw promotions at any time.
Use of Our Content
All text, imagery, and designs on this website are part of the LULOE brand identity. They may not be copied, reproduced, or distributed without written permission.
“LULOE” is a registered trademark.
Limitation of Liability
Our organic blends and botanicals are created for enjoyment and general wellbeing.
The information shared on our website is not medical advice and should not replace consultation with a qualified health professional.
To the extent permitted by law, LULOE is not responsible for any loss, damage, or expense arising from the use of our website or products.
Your statutory rights under Australian Consumer Law remain unaffected.
Governing Law
These Terms are governed by the laws of Western Australia, Australia.