Privacy Policy
Your trust means everything to us. Just as we care deeply about the ingredients in every blend, we care about how your personal information is handled.
What We Collect
When you place an order, join our mailing list, or get in touch, we may ask for:
• Your name and email
• Delivery address
• Payment details (processed securely by our payment partners)
How We Use It
We only use your information to:
• Process and deliver your order
• Communicate with you about your purchase
• Share updates, rituals, or offers (only if you’ve opted in)
We will never sell or trade your information.
Who We Share It With
Your details are shared only with trusted partners, for example, our couriers and payment processors, and only to the extent needed to complete your order.
Cookies & Third-Party Services
Like most websites, we use cookies and similar technologies to make your experience smoother and more personal.
Cookies help us understand how our website is being used, for example, which pages are most popular, so we can continue to improve your experience.
Some cookies are essential for the website to function properly, such as those used for checkout and account login. Others are used for analytics or to remember your preferences.
We may also use trusted third-party tools (such as Shopify, Google Analytics, Meta, or our email provider) that use cookies or similar tracking to help us understand website performance, manage orders, and share relevant updates. These third parties only receive the information necessary to perform their role and do not have permission to use it for other purposes.
You can choose to disable cookies through your browser settings, though this may affect the way our site functions for you.
Keeping It Safe
We take care to protect your information.
Payments are processed securely by reputable third parties, and your card details are never stored by us.
Your Choice
You can unsubscribe from our mailing list at any time or contact us directly to update or delete your details.
Email hello@luloe.com.au and we’ll action it promptly.
When Required by Law
If we are ever required by law to disclose certain information, we will do so otherwise, your information stays between us.
Changes
We may update this Privacy Policy occasionally. The latest version will always be available on our website.
Connect
We love hearing from our community.
If you have any questions about these Terms or our Privacy Policy, reach out anytime:
LULOE
hello@luloe.com.au